ASTROWONDER NEO · SUPPORT
Let’s work through it
together.
Find the right next step for a chart question, a technical issue or your license.
A CLEARER START
The right details.
A useful next step.
Describe the issue, include your app and device details, and remove personal information from screenshots.
Software and calculation support
START HERE
Find what you need first.
For setup and everyday use, visit Help. For installers and platform availability, check Downloads. For purchase options and manual renewal, see Pricing.
01 · GUIDANCE
Help & everyday use
Find guidance for setup and working with the software.
02 · PLATFORM
Downloads & installers
Check platform availability and confirmed release information.
03 · LICENSE
Pricing & renewal
Review license options, device limits and manual renewal.
MAKE THE ISSUE EASIER TO REPRODUCE
Report a technical issue.
Prepare a short description of what you were trying to do, the steps that reproduce the problem, what you expected and what happened instead.
Include your AstroWonder Neo version, device, operating-system version and the screen or feature involved. An error message or a screenshot with personal details removed can help.
01
What you tried
The action or workflow and steps that reproduce the problem.
02
What happened
The expected result, actual result and exact error message.
03
Your environment
App version, device, OS version and the screen or feature involved.
CHART & CALCULATION
Ask about a chart or calculation
Include the relevant calculation settings, ayanamsa and time-zone convention, along with the result you want checked. Use a sample chart where possible and remove identifying details from screenshots.
PERSONAL INFORMATION
Share only what is needed
Please do not send unnecessary birth information. If a chart is needed to reproduce a calculation issue, support should explain which details are required. Support here concerns the software and its calculations; personalized astrology consultations are not an agreed service.
CLOUD & LANGUAGE
Cloud storage and language issues
For cloud issues, include the provider, platform, whether the chart was saved locally or opened from cloud, and any sanitized retry or conflict message. Keep local chart files while an upload is pending. For language issues, include the selected language and the exact label or screen; remove personal chart information from screenshots.
Cloud issue checklist
Provider · Platform · Local save or cloud open · Sanitized retry or conflict message
Keep local chart files while an upload is pending.
Language issue checklist
Selected language · Exact label or screen · Screenshot with personal chart information removed
ACCOUNT & LICENSE
License and renewal questions
Full License provides lifetime access for ₹13,000 (INR); Annual costs ₹3,000 (INR) per year, including all applicable taxes, with manual renewal and no automatic recurring charge. Up to 5 devices: 3 desktops and 2 mobile devices. The desktop allowance permits at most 2 devices in any one operating-system family (Windows, macOS or Linux). An Annual term starts on the renewal date. Final license terms and activation testing are required before sales open. All sales are final; no refunds.
When sales open, retain your order reference for purchase questions. Never include a password, full payment-card number, OTP or complete license key in a support request.
EMAIL SUPPORT
Ready to explain
the issue?
Email support@astrowonder.com with your device, operating system, app version and the issue details above. For purchase questions, include your order reference and account email. Mailbox delivery, service hours and response expectations remain to be verified; this page has no submission form.
INCLUDE IN YOUR EMAIL
A concise request
Device and operating system
AstroWonder Neo version
Steps, expected result and actual result
Sanitized error text or screenshot
For purchase questions: your order reference and account email.