ASTROWONDER NEO · PURCHASE POLICY
Refund and
cancellation policy.
All sales are final after license fulfillment and the account-access or license-confirmation email has been sent. No refunds or cancellations after that point, subject to applicable consumer rights. This applies to Full License purchases, Annual License purchases and annual renewals.
DIGITAL LICENSE FULFILLMENT
When a sale becomes final
For a new app user, the sale becomes final after the app account is created, the purchased license is granted, and the account-access email containing a secure setup link is sent to the email address provided at checkout. We do not email plaintext passwords. A payment receipt alone, or an account email still pending, does not establish that these steps are complete.
For an existing app user, including an annual renewal, we update the same app account; no new account or password is issued. The sale becomes final once the purchased license or renewal is applied and the license-confirmation email is sent. After that point, no refunds or cancellations are offered, subject to applicable consumer rights.
01 · REVIEW YOUR PURCHASE
Check before you purchase
Review platform availability, device limits and license information before purchasing. Use your correct app-account email at checkout and check that your chosen plan meets your needs. Full License provides lifetime access for ₹13,000 (INR), and Annual access costs ₹3,000 (INR) per year. Both prices include all applicable taxes. Up to 5 devices: 3 desktops and 2 mobile devices. The desktop allowance permits at most 2 devices in any one operating-system family (Windows, macOS or Linux).
02 · YEARLY ACCESS
Annual renewal
Annual access renews manually through a deliberate new purchase. There is no automatic recurring charge to cancel. Each new annual term starts from the verified payment timestamp for that purchase or renewal and lasts one calendar year, displayed in India time. A term starting on 29 February ends on 28 February the following year. The term does not extend from the previous expiry date.
03 · PURCHASE SUPPORT
Pending fulfillment, payment errors and support
If you need to request cancellation before fulfillment is complete, or report a duplicate payment, incorrect charge, missing account email or activation problem, email support@astrowonder.com with your order reference, account email and a description of the issue. We will check the payment and fulfillment records and explain the applicable resolution. A request does not itself guarantee a refund. Do not make another purchase to resolve a pending activation. Check your spam folder for the account email.
Do not send passwords, OTPs, complete license keys or full payment-card details.
Digital products and your rights
AstroWonder licenses are digital products; there is no physical item to return or ship. Once the fulfillment conditions above are met, not using the software, uninstalling it or deleting your store account does not create a change-of-mind refund entitlement.
This policy does not exclude or limit rights or remedies that cannot lawfully be excluded, including remedies required by applicable law for deficient services, non-delivery or a product that does not match what was agreed. Contact us so we can investigate the issue.
04 · CONTACT DETAILS
Business and contact
Anshika Software
Contact: Anshoo Sharma
57, Ashoka Apartments, A-2, Paschim Vihar
New Delhi – 110063, India
Email: support@astrowonder.com.